If the capture app has refused to install on your device, please confirm that your device meets the minimum specifications and requirements defined. If your system meets the specifications, ensure that your device is connected to the internet and your system time is set correctly. This is required as the system attempts to tag the […]
During sign up, you are expected to provide the following information for an individual – First Name, Last Name, Phone Number, Email Address and a password. If it is a Corporate account, you are also required to provide a company name. If you are unable to sign up, ensure you have done the following: You […]
During fingerprint capture, you will need to connect your fingerprint scanner. The BioRegistra application currently accepts only the Futronic FS80H scanner. Ensure that the correct scanner is connected. If you are doing the capture on an Android device, double check that the OTG cable used is working and connected properly, also confirm that the Android […]
If you were created as an Agent, please note that you will not be able to log into the Web portal, you can only log on to the Capture client (Windows or Android). If you are a Reporter, User Manager, Support or Admin and you are unable to log in, check the error and retry. […]
This can be due to numerous reasons and we will list some of them and how they can be fixed. Confirm that the device is connected to the internet. Note that the data will continue to reside on the device and attempt to automatically save the record to the BioRegistra backend periodically. The record only […]
This could be an internet error, sign out and sign back in to see if the wallet value has been updated, ensure you are connected to a strong internet. If the value still doesn’t update please contact the support team with this complaint.
After a project has been created, you can edit what has been created. Devices automatically pick the latest version of the project when an agent logs in online. To edit a project, do the following: – Log into your account – Locate the project to be edited and hover to reveal the options – Click […]