This can be due to numerous reasons and we will list some of them and how they can be fixed.
Confirm that the device is connected to the internet. Note that the data will continue to reside on the device and attempt to automatically save the record to the BioRegistra backend periodically. The record only becomes visible on the portal after it saves.
After connecting your device to the Internet, check to see that the record did not Fail Synchronization, you can get this information from the Dashboard on the client. If the record failed, click the Failed Synchronization tab to see the failure reason and act accordingly.
If failure reason is wallet related, kindly contact your admin to top up your account as record will not sync if the wallet has insufficient funds. Don’t worry, your data is not lost. This will continue attempting to sync and will sync successfully when the account is topped up.
If the status of the record is Successful, this means the record has synchronized to the backend successfully. Login to the web portal and check the CRM menu for the record. Ensure the select the correct project and use the correct search parameters.
If you cannot still see your records, please contact the support team.