If the capture app has refused to install on your device, please confirm that your device meets the minimum specifications and requirements defined.
If your system meets the specifications, ensure that your device is connected to the internet and your system time is set correctly. This is required as the system attempts to tag the device silently on first app launch after installation.
On an Android device, these checks should solve the issue, if it persists, please contact our support team to check out the issue for you.
On a Windows desktop, this issue might be because of a missing Microsoft Visual C++ 2002 Redistributable package. This is supposed to be an off-the-shelf package from Windows but on most laptops, we have found this package missing, thereby making the installation fail.
You can download the package from this URL – https://www.microsoft.com/en-us/download/details.aspx?id=15336.
After installing the package, re-try installing BioRegistra, be sure that you are installing this application as an Admin as this will need to create some files on the system that can only be created as an Admin.
If this error persists after doing all above, please contact our support for resolution.